This Refund Policy is part of our Terms of Service. We want every operator to feel they got real value. We also need to be clear about what is and isn't grounds for a refund — commercial cleaning sales cycles take months and converting a lead depends heavily on your sales process, which we cannot control.
| Situation | What you get |
|---|---|
| Lead has incorrect contact info (wrong phone, wrong email, wrong company) | Replacement lead — refund if the replacement also fails |
| Decision maker is genuinely unreachable after 3 documented attempts | Replacement lead — refund if the replacement also fails |
| Named contact refuses the appointment or turns out not to be the decision maker | Replacement lead — refund if the replacement also fails |
| We can't fulfill your stated facility-type or city preferences | Choice: accept available leads OR full refund (notified before delivery) |
| Your order hasn't been delivered yet and you change your mind within 7 days | Full refund |
| Decision maker confirmed an appointment date and no-showed | No refund or replacement — you can rebook them |
| Decision maker took the appointment but passed on your proposal | No refund or replacement (see below) |
| Lead is reachable but doesn't want to switch cleaners | No refund or replacement (see below) |
| Lead is reachable but you didn't close the sale | No refund or replacement (see below) |
| Order delivered > 30 days ago | No refund (replacements still apply for 60 days from delivery) |
If the replacement lead also fails on the same grounds, you get a refund for that lead. What we guarantee is the appointment — not the outcome of your sales meeting.
To request a replacement, email info@visioncleaningcompanyllc.com with:
We respond within one business day. Replacement leads are typically delivered within 14 days.
The replacement window is 60 days from your original delivery date. After 60 days, the lead is considered closed-out from our records.
Commercial cleaning sales cycles run 60–180 days from first conversation to signed contract. Operators with a working sales process typically close 1–3 contracts per 10 leads in the first 6 months. We hand you accurate data and the right timing window — converting that into a contract is your sales work, and we can't guarantee outcomes that depend on it.
If you've placed an order and we haven't started fulfillment work yet (typically within 24 hours of order), you can cancel for a full refund — just email us.
If we're already mid-research on your order, we can refund for any leads not yet delivered. Already-delivered leads are non-refundable but covered by the replacement guarantee in §1.
If during research we determine we can't match your stated facility-type or geographic preferences, we will email you before any delivery and offer:
If you have a problem with an order, please email us before filing a chargeback. We respond within one business day and will work to resolve any legitimate issue. Filing a chargeback without first contacting us about a covered situation may result in our declining future orders from you.
Approved refunds are issued back to your original payment method via Stripe within 5–10 business days. We do not issue refunds in any other form (no store credit, no checks).
Got a situation that doesn't fit the table? Email info@visioncleaningcompanyllc.com. We're operators ourselves — we'd rather work with you than hide behind policy fine print. We just need to be honest in writing about what we can and can't guarantee.